Returns and Exchange Policy

Below is the Returns, Exchange, and Cancellation Policy tailored for S Fabs, Erode, based on the provided professional guidelines.

Returns and exchanges for any S Fabs product are only possible under the specific conditions outlined below and are processed exclusively by way of a credit note.

Damaged Goods

  • We closely inspect every piece of fabric and merchandise before it leaves our facility.

  • If you receive merchandise that is damaged, you must notify us immediately upon opening the parcel.

  • In the event of confirmed damage, we will provide a replacement.

  • Please note that items cannot be returned or exchanged based on grounds of color preference, personal choice, or specific handwork details.

Wrong Orders

  • If the item received does not match your original order, please contact us immediately with your Order Number and Name.

  • We will ship the correct merchandise as soon as we receive the wrongly sent item back in its original form and packaging.

Terms of Return & Cancellation

  • Condition of Items: All items for return or exchange must be unused, unworn, unwashed, and undamaged by the customer.

  • Shipping & Insurance: S Fabs will not incur shipping or insurance charges for cancelled merchandise.

  • Customer Responsibility: The merchandise remains your responsibility until it reaches our facility. For your protection, we recommend using a delivery service that insures the full value of the goods.

  • Return Costs: The cost of returning the merchandise to S Fabs is the sole responsibility of the customer.

  • Packaging Requirements: Returned goods must include all original labels, tags, receipts, and packaging. S Fabs reserves the right to refuse a return or exchange if any packaging is missing.

Credit Notes & Repurchasing

  • Credit Basis Only: All approved returns will be issued on a credit basis only.

  • Issuance: A credit note will be sent to the billing address you provided.

  • Exclusions: The credit note amount will exclude original shipping and handling charges.

  • Exchange Process: Exchanges are handled as a repurchase using the issued credit note.

Custom Orders & Modifications

  • Customized Items: We do not accept returns on specially ordered or customized items under any circumstances, as these are tailored to your specific request and approved prior to production.

  • Order Modifications: If you wish to modify an order, please inform us as soon as possible. While we make every effort to accommodate requests, we cannot guarantee modifications once an order has been submitted.